[json] Metrics
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- ["[\"Senior Payout Approval % (New)\",\"Senior Payout Approval %\",\"Senior p/h\",\"Senior Other %\",\"Senior Mass issues over the phone %\",\"Senior Line Count\",\"Senior Knowledge Gap %\",\"Senior Information not available %\",\"Senior Escalations %\",\"Senior Escalated call %\",\"Senior Bugs %\",\"Senior action required Count\",\"Security Fails Allselected Language\",\"Security Fails Allselected\",\"Security Fails (Tenured) Allselected Language\",\"Security Fails (Tenured) Allselected\",\"Security Fails (Tenured)\",\"Security Fails (New Hires) Allselected Language\",\"Security Fails (New Hires) Allselected\",\"Security Fails (New Hires)\",\"Security Fails\",\"Security\",\"Section Score\",\"Sat%_Vendor\",\"Sat Touchpont p/h\",\"SAT Target\",\"Sat Resolution p/h\",\"Sat All p/h\",\"Rows Updated\",\"Rows Loaded\",\"RONA count\",\"Respected Customer Time\",\"Resolution Survey Return\",\"Resolution Survey Count\",\"Resolution Sat Return\",\"Resolution DSat Return\",\"Resolution DSat Count\",\"Reminders\",\"Reminder p/h\",\"Reminder Count\",\"Rejected Payouts %\",\"Rejected Payout Count\",\"RegionServed\",\"reduparrow_Icon\",\"reddownarrow_Icon\",\"Red\",\"Reassurance Count\",\"Ranking PSAT Impact\",\"Ranking CSAT Impact\",\"Ranking CPI Impact\",\"Ranking AHT Impact\",\"Question score\",\"Quality Target Δ\",\"Quality Target\",\"Quality Score Language Switch\",\"Quality Score Customer Allselected Language\",\"Quality Score Customer Allselected\",\"Quality Score Customer (Tenured) Allselected Language\",\"Quality Score Customer (Tenured) Allselected\",\"Quality Score Customer (Tenured)\",\"Quality Score Customer (New Hires) Allselected Language\",\"Quality Score Customer (New Hires) Allselected\",\"Quality Score Customer (New Hires)\",\"Quality Score Customer\",\"Quality Score Conditional Formatting (Sections)\",\"Quality Score Compliance Allselected Language\",\"Quality Score Compliance Allselected\",\"Quality Score Compliance (Tenured) Allselected Language\",\"Quality Score Compliance (Tenured) Allselected\",\"Quality Score Compliance (Tenured)\",\"Quality Score Compliance (New Hires) Allselected Language\",\"Quality Score Compliance (New Hires) Allselected\",\"Quality Score Compliance (New Hires)\",\"Quality Score Compliance\",\"Quality Score Business Allselected Language\",\"Quality Score Business Allselected\",\"Quality Score Business (Tenured) Allselected Language\",\"Quality Score Business (Tenured) Allselected\",\"Quality Score Business (Tenured)\",\"Quality Score Business (New Hires) Allselected Language\",\"Quality Score Business (New Hires) Allselected\",\"Quality Score Business (New Hires)\",\"Quality Score Business\",\"Quality Score allselected Language\",\"Quality Score allselected (Language)\",\"Quality Score allselected\",\"Quality Score (Tenured) Allselected Language\",\"Quality Score (Tenured) Allselected\",\"Quality Score (Tenured)\",\"Quality Score (New Hires) Allselected Language\",\"Quality Score (New Hires) Allselected\",\"Quality Score (New Hires)\",\"Quality Score\",\"Quality Previous Month Δ\",\"Quality Previous Month\",\"Quality Pass/Fail (Cumulative)\",\"Quality Pass/Fail\",\"Quality Overall Target\",\"Quality FM\",\"Quality Errors that are out of target\",\"Quality Errors\",\"Quality Downtime (Mins)\",\"Quality Downtime (Hrs)\",\"Quality CW excluded\",\"Quality CW\",\"Quality CM&FM excluded\",\"Quality CM excluded\",\"Quality CM\",\"PY %Psat\",\"PY %Csat\",\"PY %Attrition\",\"PSAT Without N CPI impactors\",\"PSAT Without N AHT impactors\",\"PSAT Vs Peers\",\"PSAT Touchpoint Survey Count PM\",\"PSAT Touchpoint Survey Count FM\",\"PSAT Touchpoint Survey Count CM&FM excluded\",\"PSAT Touchpoint Survey Count CM\",\"PSAT Touchpoint Survey Count (LANG-CHt%)\",\"PSAT Touchpoint Survey Count (LANG-CH%)\",\"PSAT Touchpoint Survey Count\",\"PSAT Target Δ\",\"PSAT Target (Last)\",\"PSAT Target (Last Quarter)\",\"PSAT Target\",\"PSAT Survey Previous Month Δ\",\"PSAT std_error_adj\",\"PSAT std_error\",\"PSAT std_dev\",\"PSAT Previous Month Δ\",\"PSAT Previous Month\",\"PSAT Pass/Fail (Cumulative)\",\"PSAT Pass/Fail\",\"PSAT of N PSAT impactors\",\"PSAT of N CPI impactors\",\"PSAT of N AHT impactors\",\"PSAT NH impact\",\"PSAT Moving Average 90 Days\",\"PSAT Moving Average 7 Days\",\"PSAT Moving Average 6 Months\",\"PSAT Moving Average 4 Weeks\",\"PSAT Moving Average 30 Days\",\"PSAT Moving Average 3 Months\",\"PSAT Moving Average 12 Weeks\",\"PSAT Impact Topic\",\"PSAT Impact SubTopic\",\"PSAT Impact Agent\",\"PSAT Impact\",\"PSat Glidepath_Target\",\"Psat Glidepath delta to target\",\"PSAT FM\",\"PSAT CW Overall\",\"PSAT CW excluded Overall\",\"PSAT CW excluded\",\"PSAT CW\",\"PSAT Confidence Interval (adj)\",\"PSAT Conditional Formatting\",\"PSAT CM&FM excluded\",\"PSAT CM Overall\",\"PSAT CM excluded Overall\",\"PSAT CM excluded\",\"PSAT CM\",\"PSAT Change when removing PSAT impactors\",\"PSAT Change when removing CPI impactors\",\"PSAT Change when removing AHT impactors\",\"PSAT attainment %\",\"PSAT APAC Conditional Formatting (Target)\",\"PSAT APAC Conditional Formatting (Monthly)\",\"PSAT APAC Conditional Formatting\",\"Productivity Without N PSAT impactors\",\"Productivity Without N CSAT impactors\",\"Productivity Without N CPI impactors\",\"Productivity Without N AHT impactors\",\"Productivity of N PSAT impactors\",\"Productivity of N CSAT impactors\",\"Productivity of N CPI impactors\",\"Productivity of N AHT impactors\",\"Productive Time CSP\",\"Productive Time CSG\",\"Productive Time (Mins)\",\"Productive Time (Hrs)\",\"Productive Time\",\"Producivity Change when removing PSAT impactors\",\"Producivity Change when removing CSAT impactors\",\"Producivity Change when removing CPI impactors\",\"Producivity Change when removing AHT impactors\",\"Procedural Advice Count\",\"prevweekHeads\",\"prevmonthHeads\",\"Pipeline Status\",\"Pipeline Fails Count\",\"Phone Contacts (AHT table) under 5 Secs\",\"Phone Contacts (AHT table) under 30 Secs\",\"Phone Contacts (AHT table) under 10 Secs\",\"Phone Contacts (AHT table)\",\"PH Delivery %\",\"PH Deliver FINEXP %\",\"Peer PSAT\",\"Peer CSAT\",\"Peer CPI (Avg of Avg)\",\"Payouts Approved >100\",\"Payouts Analyzed\",\"Payout Req Sample Size\",\"Payout Count\",\"Payout Concession rates\",\"Payout Concession Amount\",\"Payout Approval via Senior Count\",\"Payout Approval Count\",\"Payout Approval Accuracy\",\"Payout Amount Approved\",\"Payout Amount\",\"Payout # P/h\",\"Payout # >25\",\"Partner Survey Count\",\"Partner Sat Count p/h\",\"Partner Sat Count\",\"Partner Dsat Count p/h\",\"Pareto% (Errors)\",\"Pareto Q Question (out of target)%\",\"Pareto Q Question %\",\"Out of\",\"Other Count\",\"On Hold Count\",\"Numbers Value\",\"Notes\",\"Non-Phone Productive Time (Mins)\",\"Non-Phone Productive Time (Hrs)\",\"Non-Phone Contacts (AHT table)\",\"No Dial Call Count\",\"monthresults\",\"Month Chart colour\",\"Monitoring Session Count\",\"Monitoring\",\"Mass issues over the phone Count\",\"MarketServed\",\"Managed Expectations\",\"Logout p/h\",\"Logout Count\",\"Leaver count\",\"Latest Date for Workday_Leavers\",\"Latest Date for Workday\",\"Latest Date for WFMCapPlan\",\"Latest Date for Vendor_PSAT_Weekly\",\"Latest Date for Vendor_PSAT_Monthly\",\"Latest Date for Vendor_KPI_Weekly\",\"Latest Date for Vendor_KPI_Monthly\",\"Latest Date for Vendor_CSAT_Weekly\",\"Latest Date for Vendor_CSAT_Monthly\",\"Latest Date for Tickets\",\"Latest Date for Senior_behaviours\",\"Latest Date for Senior\",\"Latest Date for Quality\",\"Latest Date for PSAT\",\"Latest Date for Payout_ap\",\"Latest Date for Payout\",\"latest date for MainKPI\",\"Latest Date for IPH\",\"Latest Date for Financial Export\",\"Latest Date for CSAT\",\"Latest Date for Behaviour\",\"Latest Date for AHT\",\"Language Title\",\"Language SRS Position Rank\",\"Language SRS Position\",\"Language SRS Compliance Rank\",\"Language SAT Rank\",\"Language Quality Rank\",\"Language PSAT Rank\",\"Language CPI Rank\",\"Knowledge Gap Count\",\"IPH\",\"Internal Support\",\"Information not available Count\",\"Impact to agents\",\"Hold count p/h\",\"Historical Shrinkage\",\"HC/TL Ratio\",\"HC/QE Ratio\",\"Guideline Adherence\",\"greenuparrow_Icon\",\"greendownarrow_Icon\",\"Green\",\"Glidepath HC\",\"FWDtoPS Count\",\"FWDtoOthers Count\",\"FWDtoCredit Count\",\"FWDtoContent Count\",\"Future Shrinkage\",\"Follow up Note\",\"Filters Applied\",\"Evaluations attainment % Allselected Language\",\"Evaluations attainment % Allselected\",\"Evaluations attainment %\",\"Escalations Count\",\"Escalated call Count\",\"Error Impact\",\"Employee Count\",\"Empathy NA%\",\"Empathy NA\",\"Empathy\",\"Dsat Touchpont p/h\",\"Dsat Resolution p/h\",\"Dsat All p/h\",\"Dropped call p/h\",\"Dropped Call Count\",\"Delta Prod hours Cap Plan Vs FE\",\"Delivered_FTE\",\"Datasource Latest Date\",\"Data Protection\",\"Customer Target\",\"Customer\",\"CSP Touchpoint DSat Count\",\"CSP Survey per FTE\",\"CSP Contacts (AHT table)\",\"CSG Touchpoint DSat Count\",\"CSG Topic Rank#DSAT\",\"CSG Survey per FTE\",\"CSG Contacts (AHT table)\",\"CSAT Without N CPI impactors\",\"CSAT Without N AHT impactors\",\"CSAT Vs Peers\",\"CSAT vs LatestTarget (diff)\",\"CSAT vs LatestTarget (diff CV)\",\"CSAT Touchpoint Survey Count PM\",\"CSAT Touchpoint Survey Count FM\",\"CSAT Touchpoint Survey Count CM&FM excluded\",\"CSAT Touchpoint Survey Count CM\",\"CSAT Touchpoint Survey Count (Phone)\",\"CSAT Touchpoint Survey Count (Messaging)\",\"CSAT Touchpoint Survey Count (LANG-CHt%)\",\"CSAT Touchpoint Survey Count (LANG-CH%)\",\"CSAT Touchpoint Survey Count (Email)\",\"CSAT Touchpoint Survey Count\",\"CSAT Target Δ\",\"CSAT Target (Last)\",\"CSAT Target (Last Quarter)\",\"CSAT Target\",\"CSAT Survey Return\",\"CSAT Survey Previous Month Δ\",\"CSAT Survey Count Discrepancy\",\"CSAT Survey Count (Phone)\",\"CSAT Survey Count (Messaging)\",\"CSAT Survey Count (Email)\",\"CSAT Survey Count\",\"CSAT std_error_adj\",\"CSAT std_error\",\"CSAT std_dev\",\"CSAT Previous Month Δ\",\"CSAT Previous Month\",\"CSAT phone Vs Peers\",\"CSAT phone Target\",\"CSAT phone NH impact\",\"CSAT phone Glidepath Attainment %\",\"CSAT Phone CI(adj)\",\"CSAT PEGA\",\"CSAT Pass/Fail (Cumulative)\",\"CSAT Pass/Fail\",\"CSAT of N CSAT impactors\",\"CSAT of N CPI impactors\",\"CSAT of N AHT impactors\",\"CSAT NH impact\",\"CSAT Moving Average 90 Days\",\"CSAT Moving Average 7 Days\",\"CSAT Moving Average 6 Months\",\"CSAT Moving Average 4 Weeks\",\"CSAT Moving Average 30 Days\",\"CSAT Moving Average 3 Months\",\"CSAT Moving Average 12 Weeks\",\"CSAT messaging Vs Peers\",\"CSAT messaging Target\",\"CSAT messaging NH impact\",\"CSAT messaging Glidepath Attainment %\",\"CSAT Messaging CI(adj)\",\"CSAT Latest Target\",\"CSAT Impactors Vs Non Status\",\"CSAT Impact Topic\",\"CSAT Impact SubTopic\",\"CSAT Impact Agent\",\"CSAT Impact\",\"CSat Glidepath_Target\",\"Csat Glidepath delta to target\",\"CSAT FM\",\"CSAT email Vs Peers\",\"CSAT email Target\",\"CSAT email NH impact\",\"CSAT email Glidepath Attainment %\",\"CSAT Email CI(adj)\",\"CSAT Discrepancy\",\"CSAT CW Overall\",\"CSAT CW excluded Overall\",\"CSAT CW excluded\",\"CSAT CW\",\"CSAT Confidence Interval (adj)\",\"CSAT Confidence Interval\",\"CSAT Conditional Formatting\",\"CSAT CM&FM excluded\",\"CSAT CM Overall\",\"CSAT CM excluded Overall\",\"CSAT CM excluded\",\"CSAT CM\",\"CSAT CI upper limit\",\"CSAT CI lower limit\",\"CSAT Change when removing CSAT impactors\",\"CSAT Change when removing CPI impactors\",\"CSAT Change when removing AHT impactors\",\"CSAT Bin\",\"CSAT attainment %\",\"CSAT APAC Conditional Formatting (Target)\",\"CSAT APAC Conditional Formatting (Monthly)\",\"CSAT APAC Conditional Formatting\",\"CSAT Glidepath Attainment %\",\"CPIh Target Δ\",\"CPIh Previous Month Δ\",\"CPIh Previous Month\",\"CPIh Pass/Fail (Cumulative)\",\"CPIh Pass/Fail\",\"CPIh NH impact\",\"CPIh FM\",\"CPIh CW excluded\",\"CPIh CW\",\"CPIh CSP CW excluded\",\"CPIh CSP CW\",\"CPIh CSG CW excluded\",\"CPIh CSG CW\",\"CPIh CM&FM excluded\",\"CPIh CM excluded\",\"CPIh CM\",\"CPI/h PEGA\",\"CPI/h CSP Glidepath Target\",\"CPI/h CSP delta\",\"CPI/h CSP CM excluded\",\"CPI/h CSP CM\",\"CPI/h CSP\",\"CPI/h CSG Glidepath Target\",\"CPI/h CSG delta\",\"CPI/h CSG CM excluded\",\"CPI/h CSG CM\",\"CPI/h CSG\",\"CPI/h\",\"CPI Without N PSAT impactors\",\"CPI Without N CSAT impactors\",\"CPI Without N CPI impactors\",\"CPI Without N AHT impactors\",\"CPI with HC > 10\",\"CPI with HC <11\",\"CPI with Filtering N as Others\",\"CPI Vs Peer\",\"CPI Target with HC > 10\",\"CPI Target with HC < 11\",\"CPI Target (Last)\",\"CPI Target\",\"CPI of N PSAT impactors\",\"CPI of N CSAT impactors\",\"CPI of N CPI impactors\",\"CPI of N AHT impactors\",\"CPI Impactors Vs Non Status\",\"CPI Impact Topic\",\"CPI Impact SubTopic\",\"CPI Impact Agent\",\"CPI Impact\",\"CPI Glidepath Target\",\"CPI Glidepath delta to target\",\"CPI Colour\",\"CPI Change when removing PSAT impactors\",\"CPI Change when removing CSAT impactors\",\"CPI Change when removing CPI impactors\",\"CPI Change when removing AHT impactors\",\"CPI attainment % -1\",\"CPI attainment %\",\"CPI APAC Conditional Formatting (Target)\",\"CPI APAC Conditional Formatting (Monthly)\",\"CPI APAC Conditional Formatting\",\"CPI (using AHT Table)\",\"Country SRS Position Rank\",\"Country SRS Position\",\"Country SRS Compliance Rank\",\"Country SAT Rank\",\"Country Quality Rank\",\"Country PSAT Rank\",\"Country CPI Rank\",\"Count_of_Weeks_per_Month\",\"Count Payout between 500 and 2000\",\"Count Payout between 25 and 500\",\"Count Payout above 25\",\"Count Payout above 2000\",\"Count of Talk Time under 5 Secs\",\"Count of Talk Time under 30 secs\",\"Count of Talk Time under 10 secs\",\"Count of staff name\",\"Count of Region\",\"Count of negative PSAT impactors\",\"Count of negative CSAT impactors\",\"Count of CPI negative impactors\",\"Count of AHT negative impactors\",\"Count\",\"Context SRS Compliance Rank\",\"Contacts CSP\",\"Contacts CSG\",\"Contacts by Channel\",\"Contacts (IPH)\",\"Contacts (AHT table)\",\"Contacts\",\"Compliance Target\",\"Compliance\",\"Communication Style\",\"Client\",\"Clear Communication\",\"Channel Selection\",\"Channel\",\"Business Target\",\"Business Review Displaying Results (requires single selection)\",\"Business\",\"Bugs Count\",\"Budget Productive Hours\",\"blank\",\"AVG Table Load Duration\",\"AVG RONA count\",\"AVG Pipeline Load Duration\",\"Avg On Hold MTD\",\"Avg On Hold\",\"Avg Logouts MTD\",\"Avg Logouts\",\"AVG Execution Duration Difference\",\"Average Wrap Time\",\"Average Talk Time\",\"Average Hold Time\",\"Assumed Hirelang count SRS\",\"Assumed HireLang\",\"AS Support Count\",\"All Survey Count\",\"All Sat Return\",\"All Sat count\",\"All DSat Return\",\"All DSat count\",\"AHT Without N PSAT impactors\",\"AHT Without N CSAT impactors\",\"AHT Without N CPI impactors\",\"AHT Without N AHT impactors\",\"AHT with Filtering N as Others\",\"AHT Phone (minutes)\",\"AHT Phone\",\"AHT of N PSAT impactors\",\"AHT of N CSAT impactors\",\"AHT of N CPI impactors\",\"AHT of N AHT impactors\",\"AHT Non-Phone (minutes)\",\"AHT Non-Phone\",\"AHT NH impact\",\"AHT Impactors Vs Non Status\",\"AHT Impact Topic\",\"AHT Impact SubTopic\",\"AHT Impact Agent\",\"AHT Impact\",\"AHT Change when removing PSAT impactors\",\"AHT Change when removing CSAT impactors\",\"AHT Change when removing CPI impactors\",\"AHT Change when removing AHT impactors\",\"AHT (all Channels)\",\"AHT\",\"Agent Count (workday)\",\"ACW NH impact\",\"Actual_Hours_with_OverCapacity\",\"Active Listening\",\"Active Day Count\",\"Active Agent Count (survey check)\",\"Active Agent Count (PSAT)\",\"Active Agent Count (CSAT)\",\"Active Agent Count (all)\",\"Active Agent Count\",\"Acknowledged Needs\",\"_Transferrred In\",\"_Transferred Out\",\"_TOTAL Delivered PH\",\"_TOTAL Delivered DT\",\"_Tenured\",\"_Tenure % W\",\"_Tenure % M\",\"_Tenure %\",\"_Shrinkage\",\"_Promotion\",\"_New Hires\",\"_Headcount TL\",\"_Headcount Senior\",\"_Headcount QC\",\"_Headcount\",\"_DT Delivery %\",\"_Delivered PH\",\"_Delivered DT\",\"_CSR/OH\",\"_Attrition Count\",\"%Training Idle\",\"%Touchpoint Dsat\",\"%TotalFWD\",\"%Skips MTD\",\"%Skips\",\"%Senior Line\",\"%Resolution Dsat\",\"%Reminders\",\"%Reminder MTD\",\"%PSAT Without N PSAT impactors\",\"%PSAT with Filtering N as Others\",\"%PSAT Touchpoint Survey Return\",\"%PSat Phone\",\"%PSat Messaging\",\"%PSat Email\",\"%PSat\",\"%Productive\",\"%Phone Contacts (AHT table) under 5 Secs\",\"%Phone Contacts (AHT table) under 30 Secs\",\"%Phone Contacts (AHT table) under 10 Secs\",\"%Payout Analyzed\",\"%On Hold\",\"%No Dial MTD\",\"%No Dial\",\"%FWDtoPS\",\"%FWDtoOthers\",\"%FWDtoCredit\",\"%FWDtoContent\",\"%Dropped Calls MTD\",\"%Dropped Calls\",\"%Csat-T\",\"%Csat-R\",\"%CSAT Without N CSAT impactors\",\"%CSAT with Filtering N as Others\",\"%CSAT Touchpoint Survey Return\",\"%Csat Phone\",\"%Csat Messaging\",\"%Csat Email\",\"%Csat\",\"%Attrition\",\"%All Csat\",\"%Agents Evaluated from Active\",\"%Agent with negative PSAT impact\",\"%Agent with negative CSat impact\",\"%Agent with negative CPI impact\",\"%Agent with negative AHT impact\",\"%ACW\",\"% Unknown Contacts\",\"% Talk Time under 5 secs\",\"% Talk Time under 30 Secs\",\"% Talk Time under 10 secs\",\"% Survey Share\",\"% Quality DownTime\",\"% Non-Phone Productive Time\",\"% CSAT Survey Return (Complaint/Payment/Refund)\",\"% Contact Share(AHT Table)\",\"#Evaluations per Agent Allselected Language\",\"#Evaluations per Agent Allselected\",\"#Evaluations per Agent\",\"#Agents Evaluated\",\"Measure Name\"]"]
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